Privacy policy
Privacy Policy
Last updated: 11 September 2026
This Privacy Policy describes how Gypsea Loop ("Gypsea Loop", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, make a purchase from www.gypsealoop.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, competition entrant or another individual whose personal information we collect.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information may be collected, used and disclosed as described below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services, legal or regulatory requirements.
When we update this Privacy Policy, we will publish the revised version on our Site and update the "Last updated" date above.
Personal Information We Collect
The personal information we collect depends on how you interact with Gypsea Loop and our Services.
Information You Provide Directly to Us
We may collect information you provide directly to us, including:
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Your name, email address, phone number, billing address and shipping address.
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Order and transaction information, including products purchased, returned, exchanged or cancelled and payment confirmation.
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Account information, preferences and settings.
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Shopping information, including products you view, add to your cart or wishlist.
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Information you provide when contacting us for customer support or making an enquiry.
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Information you provide when entering a competition, giveaway, promotion or other campaign.
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Marketing preferences, including your consent to receive email or SMS marketing.
Payment information may be collected and processed by Shopify and our payment providers in order to process your transaction.
Information We Collect Automatically
When you visit or interact with our Site, we and the service providers we use may automatically collect information about your use of the Services.
This may include:
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Device and browser information.
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IP address and network information.
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Pages and products viewed.
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Shopping and browsing activity.
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Interactions with our Site, advertisements and marketing communications.
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Referral information.
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Information collected through cookies, pixels and similar technologies.
We use this information to operate and improve our Site, understand how customers interact with Gypsea Loop, measure the effectiveness of our marketing and advertising, personalise your experience and help protect our Services from fraud and misuse.
Information We Receive from Third Parties
We may receive personal information from third parties that provide services to us or help us operate our business.
These may include:
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Shopify and services provided through the Shopify platform.
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Payment processors and financial service providers.
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Shipping and fulfilment providers.
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Email and SMS marketing providers.
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Advertising and marketing platforms.
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Analytics providers.
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Social media platforms.
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Apps and technology providers connected to our online store.
Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.
How We Use Your Personal Information
We may use personal information to:
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Provide our products and Services.
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Process payments and fulfil orders.
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Arrange shipping and delivery.
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Process returns, exchanges, cancellations and refunds.
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Create and manage customer accounts.
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Respond to enquiries and provide customer support.
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Communicate with you about orders and our Services.
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Send marketing and promotional communications where permitted, including email and SMS.
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Personalise and improve your shopping experience.
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Recommend products or content that may be relevant to you.
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Understand how customers use our Site and interact with our marketing.
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Measure and improve the performance of our Site, advertising and marketing campaigns.
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Provide and measure personalised advertising.
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Detect, investigate and prevent fraudulent, illegal or malicious activity.
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Protect the security of our Site, customers and business.
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Comply with legal obligations and enforce our terms and policies.
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Operate, analyse and improve our business and Services.
Shopify and Enhanced Services
Our online store and Services are hosted and powered by Shopify.
Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve the Services.
We use certain Shopify features known as Enhanced Services. These services may use information from your interactions with Gypsea Loop together with information from your interactions with Shopify and other Shopify merchants.
This processing may help Gypsea Loop and Shopify provide a more personalised shopping experience, improve products and Services, understand how customers interact with our store and advertising, provide more relevant advertising and help detect fraud or security risks.
Information you provide through our Site may therefore be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you live.
For more information about how Shopify processes personal information and the privacy rights available to you, please see the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You can also learn about and exercise certain privacy choices relating to Shopify's processing of personal information through the Shopify Privacy Portal:
Artificial Intelligence, Machine Learning and Automated Technologies
We and the technology and service providers we use may use artificial intelligence, machine learning and other automated technologies to help operate, analyse and improve our business and Services.
These technologies may be used for purposes such as:
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Analysing website and shopping activity.
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Personalising shopping experiences, content or product recommendations.
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Analysing business and marketing performance.
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Improving advertising and marketing.
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Providing or assisting with customer service.
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Detecting fraud, misuse or security risks.
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Improving our Site, products and Services.
Where these technologies process personal information, that information will be handled in accordance with this Privacy Policy and applicable privacy laws.
We do not currently use automated technologies to make decisions that have legal or similarly significant effects on customers without human involvement.
Marketing and Advertising
We may use your personal information to send marketing and promotional communications, including by email and SMS, where permitted by law and in accordance with your marketing preferences.
We and our advertising and technology partners may also use information about your interactions with our Site, products and advertising to measure advertising performance and show you advertisements that may be more relevant to you.
Depending on where you live, you may have additional rights relating to targeted advertising or the sharing of personal information for advertising purposes.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
SMS Marketing and Communications
If you provide your phone number and opt in to SMS marketing, we may use your phone number to send you promotional messages, product updates, offers and other marketing communications.
Message frequency may vary. Standard message and data rates may apply.
You may withdraw your consent to SMS marketing at any time by following the unsubscribe instructions in our messages, including replying STOP where available, or by contacting us at info@gypsealoop.com.
We do not provide your phone number to unrelated third parties for their own independent marketing purposes without your consent. However, your information may be processed by service providers that assist us in providing our SMS and marketing services.
Competition Entries and Giveaways
When you enter a competition, giveaway or promotion run by Gypsea Loop, we may collect information including your name, email address, phone number and other information reasonably required to administer the promotion.
We may use this information to:
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Administer and verify entries.
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Contact entrants or winners.
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Fulfil prizes.
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Prevent fraudulent or duplicate entries.
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Send marketing communications where you have separately consented to receive them.
If you enter through a third-party platform such as Facebook or Instagram, that platform may also collect and process information in accordance with its own privacy policy.
Cookies and Similar Technologies
We and our service providers use cookies, pixels and similar technologies to operate our Site, remember preferences, understand how customers interact with our Services, measure website and advertising performance, personalise experiences and support marketing and advertising.
Depending on where you live, you may be presented with controls that allow you to manage your consent or preferences regarding cookies and similar technologies.
Your browser may also allow you to block or remove cookies, although doing so may affect the functionality of some parts of our Site.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to provide our Services and operate our business, including to:
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Shopify.
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Payment processors and financial service providers.
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Shipping, fulfilment and logistics providers.
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Email, SMS and customer communication providers.
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Advertising and marketing providers.
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Analytics providers.
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Technology, hosting, cloud storage and IT service providers.
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Customer support and review platforms.
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Professional advisers and service providers.
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Government authorities or other parties where disclosure is required or permitted by law.
We may also disclose information where you direct us to do so or consent to the disclosure.
If Gypsea Loop is involved in a business transaction such as a sale, merger, restructuring or transfer of business assets, personal information may be disclosed as reasonably necessary in connection with that transaction.
Third-Party Websites and Services
Our Site may contain links to websites, social media platforms or other services operated by third parties.
We are not responsible for the privacy, security or content of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing personal information to them.
International Processing of Personal Information
Some of the technology and service providers we use, including Shopify and providers involved in payments, analytics, advertising, marketing and other online services, may process or store personal information outside Australia.
This means your personal information may be transferred to or processed in countries other than the country in which you live.
Where required by applicable law, we take reasonable steps in relation to the handling and protection of personal information disclosed to overseas recipients.
Security and Retention of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically is completely secure and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain transaction and business records, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements.
When personal information is no longer reasonably required, we will take appropriate steps in accordance with applicable law regarding its deletion or de-identification.
Children's Privacy
Our Services are not intended for use by children who are not legally able to enter into transactions or provide the relevant consent in their jurisdiction.
We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you are a parent or guardian and believe a child has provided us with personal information inappropriately, please contact us using the details below.
Your Privacy Rights and Choices
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.
These may include the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete personal information.
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Request deletion of personal information in circumstances where applicable law provides that right.
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Object to or restrict certain processing of personal information where applicable.
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Withdraw consent where processing is based on your consent.
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Opt out of certain targeted advertising or sharing practices where applicable.
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Unsubscribe from marketing communications.
To request access to or correction of personal information held by Gypsea Loop, or to make another privacy request, please contact us at info@gypsealoop.com.
We may need to verify your identity before processing certain requests.
You can manage certain privacy choices relating specifically to Shopify's processing of your information through the Shopify Privacy Portal:
Data Sharing and Targeted Advertising Choices
Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities that applicable privacy laws define as the "sale" or "sharing" of personal information.
Where these rights apply, you may exercise them using the privacy controls or data sharing opt-out page made available on our Site.
You may also use the Shopify Privacy Portal to manage certain choices relating to Shopify's processing of your personal information:
Complaints
If you have a question or complaint about how Gypsea Loop has handled your personal information, please contact us at info@gypsealoop.com.
We will review your concern and aim to respond within a reasonable period.
If you are in Australia and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Customers in other jurisdictions may also have the right to lodge a complaint with their applicable privacy or data protection authority.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right or make a complaint, please contact us:
Email: info@gypsealoop.com
Contact Form:
https://www.gypsealoop.com/pages/contact-us