Refund policy

 

We want you to love your new Gypsea Loop Bangle. 

⟡ If the size isn't quite right please let us know and we can offer you free exchange within 14 days of purchase. 

⟡ Gypsea Loop will only exchange products purchased directly from the official online store and do not offer a refund for change of mind.

⟡ We will cover the cost to exchange your bangle Australia wide.

⟡ If you wish to exchange your purchase, the bangle must be returned undamaged, in its original condition and packaging, with hair ties unopened and unused. We will not accept responsibility for any damage made to jewellery caused during transit if it is not returned in its original packaging.

⟡ Gypsea Loop reserves the right to deny an exchange if items returned appear to be used, worn, damaged or scratched. Items will be returned to the sender with the cost of return shipping at the customers expense.

To initiate the exchange process, please reply to your order confirmation email or complete the contact us form with your order number.

⟡ Exchanges are returned using Australia Post and once received will generally take up to 5 days in Australia (excluding public holidays and weekends).

⟡ Exchange is subject to stock availability. If stock is unavailable the customer can request the item to be put on backorder. Once the item is in stock it will be delivered to the customer.

⟡ No exchange or refund will be provided for hair ties if they have been opened due to hygiene reasons.

⟡ There is a 10% cancellation fee for change of mind if the order has not been sent yet. 

⟡ If your bangle purchase does not fit and you require a refund, there will be a 10% administration fee.

 

✦  Sending your bangle back -

⟡ Lodge your return request via the contact us form.

⟡ Once approved you will then receive an email with a prepaid label.

⟡  Send your order back in the original package/sturdy carton to make sure it arrives in good condition.

⟡ Please ship your return at your first convenience as shipping labels will expire after 30 days.

⟡ Once we receive your order back, our team will take up to 7 business days to process your order. You’ll receive an email confirming your return once it is approved and updates on your new delivery details if applicable.

⟡ Shipping costs are not refundable.

Please contact us if you have further questions.